Refund & Exchange Policy

At KIX, we want you to feel completely confident in every purchase — no stress, no hassle.

Try Before You Keep It
Since all orders are cash on delivery, you can inspect and try on your item right when it arrives. If it’s not right for you, simply hand it back to the delivery agent — no payment is made until you’re satisfied.

Instant Refund or Exchange
If you’d like a different size or style, or you’d rather get your money back, we’ll process it on the spot. No waiting periods, no back-and-forth approvals.

No Forms, No Drama
There’s no paperwork required. Just tell us what you need — a refund or a swap — and we’ll take care of the rest.